New Customer Form

Step 1 of 2

OUR PROMISE TO YOU

We strive to give you the best service possible at all times. We intend to be professional and courteous in all areas of our company. From order taking, to delivery, to overall customer satisfaction, we aim to be number one! Please let us know how we can serve you better at any time.

CUSTOMER SERVICE & PLACING ORDERS

Customer service is available live by phone from 6:30 a.m. to 4:00 p.m. Monday through Friday at 718-784- 6000 x 0. After these hours, phone orders can be left on the general voicemail box.

Orders can also be placed by email to: orders@acenatural.com. Any order received Sundays through Thursdays before 11:00 PM* will be processed for your next available delivery day. We do have a phone app. that can be used for ordering. Please contact customer service to learn more. *(10:30 PM on Fridays for Saturdays.)

INVENTORY & BACK ORDERS

Our catalogs generally represent (unless otherwise noted) what we stock in our warehouse. We are able to get almost anything that is available in the natural/organic trade, so if you don’t see it in our catalog, please do not hesitate to ask for it.

For ‘special order’ products, lead time can vary. For many of these, it is two business days. Often we can removed the ‘special order’ status from a product you need regularly. Just let us know how often, and we’ll communicate with our purchasing team.

Although we have a very high fulfillment rate, we do not guarantee 100% of products to be in stock all the time. When we have a short or a back order, and the resulting back order is below the minimum for delivery, we will not automatically deliver that back order. Generally, you will need to place a new order which is over the minimum to receive it on your next delivery day.

DELIVERIES

A fully interactive chart of our delivery areas, days, & minimums is here: https://acenatural.com/service/. We are always developing regions and expanding. If there is an area not yet shown there, just let us know. We can usually provide you with a delivery window. Of course the window cannot be guaranteed, however if you make a specific request, please contact us and our operations team will do their best to accommodate.

PICK UP

Pick up orders are available 10:00 a.m. to 3:00 p.m. There is no minimum required for pick up orders, however you must place your order beforehand. With a few hours’ notice, we’ll do our best to have it ready when you arrive.

PRICING & TERMS

Prices are subject to change without notice. All new accounts without a completed & approved credit application are C.O.D. This form is not an application for credit. All opening orders must be paid on delivery. Effective November 1st, 2021, our drivers will no longer be collecting payments at the time of delivery. All payments will have to be sent in directly using one of the methods outlined below:
- Complete a credit card authorization form; has a 2.5% payment method adjustment.
- Complete an ACH authorization form; no fee; takes 3 business days to validate.
- Pay by Zelle using contact tor@acenatural.com; no fee.
- Pay via Click2Pay by Billfire, information sheet attached / more details can be found by following this link to a short explanatory video.
After three months of weekly deliveries totaling at least $500 per week, any account, if requested, can complete the credit application process to be reviewed to qualify for credit terms.

All terms are subject to change based on satisfactory payment history.
I have read and I accept the general terms and conditions.*
- I Agree

Business Information
You must enter your Business Information as registered with your State
Date*
Date Format: MM slash DD slash YYYY
Legal Business Name*
Business Trade Name*
Legal Address*
City*
State*
ZIP Code*
Location Phone*
Fax
Primary Contact*
Primary Phone*
Alt. Contact
Alt. Phone
Email Address (Main)*
Billing Information
- Same as Primary
Billing Contact*
Billing Phone*
Email Address (Billing)*
How did you hear about us?*
What's their name?
Are you in communication with one of our salespeople?**
If yes, what is their name?
Please specify
Tax Classification*
Tax Identification Number*
ITIN Number*
Business Type*
Business Category Bakery
Business Category Café
Business Category Caterer
Business Category Corporate
Business Category Country Clubs
Business Category Distributors
Business Category Food Truck
Business Category Gym/Wellness Center
Business Category Hospitality / Hotel
Business Category Ice Cream Shop
Business Category Juice Bar / Bowl Store
Business Category Manufacturer
Business Category Meal Delivery Service
Business Category Quick Service
Business Category Restaurant
Business Category Retailer
Business Category University / School
Number of Locations
Delivery Information
- Same as Primary
Delivery Contact Person*
Delivery Address*
City*
State*
ZIP Code*
Cross Streets
Delivery Phone
Receiving Hours*
Delivery on ground level?*
Is there an elevator?
Directions, Special Instructions, and Alternate Address
SMS Text Information
- I agree to receive 10% off my first order by signing up to receive discounts and promos via SMS text.
Buyer’s name
Buyer’s cell phone number
Credit Card Authorization Form
A 2.5% processing fee will be automatically applied to all credit card transactions.
ST-120 Resale Certificate

Important Disclaimer
The following fields will fill out the ST-120 Resale Certificate for New York based customers. You will receive a copy of this document on your inbox once you finish the registration
Mark the appropriate box*
- Blanket certificate
- Single-use certificate
Only select Single Use Certificate if you are a temporary New York State Vendor
I am engaged in the business of:*
and principally sell:*
I certify that I am:*
- A New York State vendor (including a hotel operator or a dues or admissions recipient), show vendor or entertainment vendor.
- A New York State temporary vendor.
My valid Certificate of Authority number is:*
My Certificate of Authority expires on:*
Date Format: MM slash DD slash YYYY
I am purchasing:
Tangible personal property (other than motor fuel or diesel motor fuel)

· for resale in its present form or for resale as a physical component part of tangible personal property;

· for use in performing taxable services where the property will become a physical component part of the property upon which the services will be performed, or the property will actually be transferred to the purchaser of the taxable service in conjunction with the performance of the service;
Certification
I certify that the above statements are true, complete, and correct, and that no material information has been omitted. I make these statements and issue this exemption certificate with the knowledge that this document provides evidence that state and local sales or use taxes do not apply to a transaction or transactions for which I tendered this document and that willfully issuing this document with the intent to evade any such tax may constitute a felony or other crime under New York State Law, punishable by a substantial fine and a possible jail sentence. I understand that this document is required to be filed with, and delivered to, the vendor as agent for the Tax Department for the purposes of Tax Law section 1838 and is deemed a document required to be filed with the Tax Department for the purpose of prosecution of offenses. I also understand that the Tax Department is authorized to investigate the validity of tax exclusions or exemptions claimed and the accuracy of any information entered on this document.
Type or print name and title of owner, partner, or authorized person of purchaser*
Resale Authorization*
When do you plan to place your first order?
Date Format: MM slash DD slash YYYY
After submitting the form, you will receive an email with directions about downloading our catalog.

Registered Users

New To Ace Natural?

Step 1 of 2

OUR PROMISE TO YOU

CUSTOMER SERVICE & PLACING ORDERS

INVENTORY & BACK ORDERS

DELIVERIES

PICK UP

PRICING & TERMS

Business Information

Billing Information

Delivery Information

Credit Card Authorization Form

ST-120 Resale Certificate

I am purchasing:

Certification

After submitting the form, you will receive an email with directions about downloading our catalog.

Stay informed about new products and offers!