Contact Ace

How to interact with us:

Our Address
41-38 37th Street,
Long Island City, NY 11101

Phone: (718) 784 6000
Fax: (718) 361 5732

Orders 24/7/365? YES!

To place an order, 24 hours a day 365 days a year:
Via phone, speak live to a Customer Service Rep: Monday to Friday 6:30am to 4:30pm.
Via phone/Voicemail: Any other time including holidays and weekends.
Via email 24/7/365 at:

  • Receive order confirmation via email every time your order was processed.
  • English and Spanish languages orders are welcome via phone or email.
  • Same day delivery orders deadline: 7am.

For any other inquires email at or call us during business hours.

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Hours of Operation

Days and hours of operation: Monday to Friday
Customer Service via phone: 6:30am to 4:30pm
Customers Pick up: 10am to 3pm
Vendor Delivery: 9am to 3pm (by appointment)

Our Team:  (718) 784 6000

Tor Newman
Dial extension: 103

Alberto Gonzalez
Organic Certification / Food Safety
Dial extension: 112

Kathy Lavigne
Dial extension: 101

Adrian Stuart
Dial extension: 102

Matt Fried
Customer Service Manager
Dial extension: 115

Deborah Atherton
Customer Service Rep.
Accounts Receivable
Dial extension: 105

Zully Sanchez
Customer Service Rep.

Isabel Taveras
Customer Service Rep.
Dial extension: 108

Tony Garcia
Customer Service Rep.
Dial extension: 106

Jon Fernandez
Customer Service Ninja
Dial extension: 104

Allison Bennett
Produce Sales Director
Dial extension: 114

Paul Guarino
Produce Procurement
Dial extension: 109

Howard Fried
Director of Procurement
New Products Specialist
Dial extension: 116

Eddie Rodriguez
Warehouse Manager/Operations
Dial extension: 107

Our Dear Receivers, Pickers, Checkers, Packers & Drivers
Customer Deliveries
Vendor Reception
Dial extension: 107